Count of Monty Bisto
My feelings about Monarch came very much from seeing how shocking they were with customer service and on time performance at LGW, were further reenforced by stories from pilots who work there, gloating of shortish two sector days, lots of standby and extra money for doing anything beyond what was rostered, lax control of expense claims during ground training, one quote ' we don't bother looking at anything under £1k'
I posted 6+ months ago that they were being squeezed in LGW by Norwegian and in the North by Jet2, they have over relied on a loyal but aged customer base and are moving to a model that brings them into the firing line of Easyjet/Ryanair at a time when according to Travel Mole website today the number of holiday's taken is down and package tours up!!!
They promoted the change to non reclining seats, when the real issue was lack of leg room, finally they must have endless amounts of management time on (not) deciding on a new fleet order since October last year, only to announce a move to Boeing 2 weeks before the family called time on the whole airline.