Spey
You have just ruined my day. I wonder how the Canadians and Australians (particularly the high value punters that travel in economy) will react to the new service. If we get any complaints we will have to reply with "but this is what you told Qantas this is how you want to be served". I think we may have a huge drop in customer satisfaction responses which may impact on the KPIs of a few ground managers. Unless these get changed before the new service. How cynical of me. Naturally all the blame will be on the cabin crew for failing to deliver the new service.
Now I have to figure out how to hand a hot meal to a punter sitting in the window seat without burning my hand, let alone his/hers. If we have to stretch and place it on his tray I can see a few issues with OHS. There goes another KPI for the managers.