Originally Posted by
WHBM
It is therefore somewhat ingenuous of the manufacturer to do extensive publicity of their own (which Boeing have done) about it being "more comfortable" when they know full well that what their customers have done with it leads to it not being so.
I think Boeing's claims in respect of comfort have more to do with cabin pressure, humidity, air quality, lighting and turbulence damping than seating. At the end of the day, if the airlines want to configure economy in the 787 as 2-3-2 then there’s nothing to stop them doing so.
Sadly, cramming as many people as possible in seems to be the way the industry is going.