after landing a lady in row 1 started to question the cpt (who came out of the cockpit to brief us and advised we were going to disembark and be bused to FCO) and she said that the 5 min preceding GVA-FCO flt had landed safely in Rome
We're seeing that more and more of that. Disruption to a single flight is often the most difficult to explain to the passengers, especially over the PA and/or at the aircraft door
, and most especially in this day and age of PEDs and instant access to "information"
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Some of the rule based decisions, e.g fog and RVRs..are almost a "no-brainer" and easy to explain. What causes real problems with some passengers is the decisions which are based on experience and other factors (quite possibly a bit of something along the lines of what tom775257 described as a "gut feeling")....If you cancel your flight because of, say, being unable to adequately de-ice in heavy snow, or as in your example, divert due to thunderstorms when other's don't, you'll always get the grumbles that "well XXX or YYY didn't divert/cancel". It doesn't mean anybody's decision was wrong.....
Goes with the job I guess.......