Hi everyone, just came across this thread and felt I had to comment.
I totally agree with Hotel Tango and Ancient Observer. For passengers who don't have a clear idea of how the business works and of the legislation it can be a nightmare. In my experience airlines present it as if the burden of proof and evidence is on the passenger, which obviously puts people off no end.
A year or so I tried to claim with Monarch for a flight delay of over 6 hours. Having read up a little on my rights I felt that I had a strong case, but from the way that the airline treated us you'd think it was the complete opposite. The CAA weren't much help and in the end we got so sick of fighting the airline that we ended up having to go trhough a claims manager to get them to pay out, which got us our money but which also took a commission for the work. I had hoped that we could have done it ourselves. In theory you should be able to, even if you aren't an expert - which we clearly weren't.
Anyway. In short, in my experience the airline will use excuses like the weather to get out of paying you even if that's not the real cause of the delay. A small claims court is a good idea actually, wish we'd looked at that option in more detail really. Good luck to you!
Last edited by S.o.S.; 12th September 2014 at 14:03.
Reason: inadvertent advertising