tgon, don't kid yourself. No pax will ever have empathy about THEIR flight being the one that's cancelled, no matter how valid the reason and how "honest" the airline might be about it. They will always find some basic generic reason. I always smile at the well worn, "delay due to the late arrival of the incoming flight". Yes, OK, but WHY is the incoming flight late then?! And so on. Oh, and airlines are not alone in this either.