If I'm said Joe Public then I certainly harbour no conspiratorial thoughts. I'm appreciative of the immense complexity of the business of running a profitable airline, hence my suprise of how quick is quick. It's uniqueness is the mode of transport not the business model itself.
However, Joe Public isn't generally stupid and a lack of transparency may make conspirators of us all, no matter what service we're buying. The dreaded letter from a check in desk 2 hours before a flight departure explains nothing except a care of duty not tenable reasons that foster patience and understanding, and heck, maybe even some empathy.
