^Thank you for the responses^
I have a few more questions:
1. I do currently work as a waiter so customer service is something I have experience in and not that it matters but comes naturally to me. But I've only been in the job for 3 months, would they consider someone like me realistically speaking?
2. vctenderness - When you say research the airline how would that manifest itself? is it like online research or would I have to do more?