Now, I do understand the problems of doing business in South Africa but if they are still having ticket fraud that is their fault.
Couldn't agree more. All airlines doing business in ZA (and in fact in most of Africa, Nigeria particularly being the worst) have to contend with this and it happens to be an area in which I have some professional knowledge, on revenue protection and integrity, and let me add, not as a fraudster! I've also, in a personal capacity, been a victim of credit card fraud whereby my card was used for fraudulent purchases on flysaa.com. I was able to follow the trail and pick up exactly what was done and how, and was quite honestly shocked at how insecure the procedures that allowed this to happen were.
There are plenty of ways of avoiding fraud, never 100% effective, but the combination of inadequate staff training, procedures not documented and upheld, and bullying overbearing fraudsters at the ticket desks is always going to end in tears.