PPRuNe Forums - View Single Post - MERGED: Alan's still not happy......

6th Sep 2014, 23:26

#4942 (permalink)

Mstr Caution

Join Date: Jul 2006

Location: Australia

Posts: 1,188

Likes: 0

Received 0 Likes on 0 Posts

Qantas Management take the credit for the high NPS & customer satisfaction.

A service the frontline staff provide.

However, management blame everything & everyone else for the company financial position.

A function they are responsible for.

Reply