Actually, it was the company I was referring. I spent many years working in NZ and I was sold a lemon of a stereo. The store manager didn't want to hear anything about it. I swore to never shop there ever again and took my custom to the likes of Farmers and Noel Leeming.
But thank-you for jumping the gun and assuming it was a character assassination. On a second read I can see how it would be taken that way, but sure let's assume no one knows anything about the other side of the world.
Also, you're welcome for the NavCanada reference that I posted prior to the paragraph to which you refer. Perhaps next time I won't be so quick to help out.
As for my name...I don't use it so that I may post tidbits to help out other forum users by posting from the company manuals I've had the pleasure of using over the years. I'd hate to think that my helping a fellow pilot would get me fired...which it would.
I won't Google CarolineTulip for fear I'll say something defamatory.