I have had occasion to send them three emails over the last few years, in each case concerning matters which were important to me. In no case did I even receive an acknowledgement of my email, much less any type of considered response whatsoever.
Conversely, when they summoned me to come to the office to fulfill their quota of pointless pilot agitation their form-email included a box I had to tick to acknowledge that I had read the email and would attend in person at the apponted time.
Those two paragraphs should suffice to tell you everything you need to know about fleet "management".