CATHAY PACIFIC How to alienate your clients!
Booked Premium Economy some weeks ago with CPA/CX and selected seats 31H/31K both ways. Received an e-mail yesterday stating that for "operational reasons" our seats have been changed to 31D/31E. Aircraft type and configuration remains the same. Now, what "operational reasons" would warrant such a change other than manipulation to appease someone else? I booked 31H/K for good reason, which I don't want to go into here. If CPA/CX offer you the choice of seat selection when booking then they should honour it, unless of course it was for a VALID operational reason such as a/c equipment/configuration change. Most likely to be my first and last booking with CX as obviously they can't be trusted to honour what they offer. Not the "World's Best Airline" in my books at present.