Their engagement is at an all-time high
Incredible.
How was this metric measured? Must be one of TL's KPI's. For the guys up their in Brissy, I'm happy that you are, coz the feeling elsewhere is very, very different.
Shameless spin from a very predictable mismanagement, methinks.
Remember comments from Nasty, previously and often, were 'We do not have exclusivity on quality' or words to that effect. CN wasted no opportunity to put us down and now TL has swung it the other way round by praising stuff we all having been doing for the last decade under very trying circumstances. Sigh.