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15th August 2014 | 04:37

#11 (permalink)

innuendo

Joined: Jan 2001

Posts: 348

Likes: 2

From: Canada

I think what the Apple Tech is describing is what Apple call a "Hard Reset", not a restart, they are different things.
Turn your iOS device off and on (restart) and reset

Try a search on Hard reset and have a read at what comes up.

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