Incredibly, Plusnet who I have been with ever since my exchange was broadband enabled about 10 years ago are totally BT owned and yet I cannot recommend them more highly. Help cantre based in England with genuine english staff on the end of the freephone number. BT seem to just watch them and try to learn how to do the job properly. I am dreading the day I get the e-mail announcing that hereafter all Plusnet customers will be joining the main BT system - but it hasn't happened yet and on the rare occasion I have a problem, the men at Sheffield seem to have no problem in sorting it.