I used to fly AZ a lot between JNB and NBO/ROM. Tatty old DC10s. Multiple landings ..... bounce bounce bounce .... great food, lousy service, and usually empty between NBO and JNB.
They wrecked a brand new Samsonite on a trip to ROM. I got the usual PIR and was sent to the sale office to claim for a new one. Point blank refusal, hostile reception. I asked to speak to the manager and said I'd be complaining on my return to their CPT sales manager, Mr. 'X', and as I was in the travel industry I'd make sure the word was spread.
"Ah, you know Franco ........ ees my frend ........." I was given a letter to go to a fancy store in Rome, buy any suitcase I wanted, bill to Alitalia, and upgrade to F on way home.
No wonder they've never made money, what a pathetic excuse for an airline. At one time they were operating about 5 different a/c types just on LIN-FCO.