Capt Kremmen,
I must add that you really did pick the person least deserving for your comments.
I suppose it is always a risk making critical remarks on an anonymous forum but this guy has probably done more for ATC and private pilot relations than anyone else in this country. He, and his colleagues offer a really first class service often patiently dealing with long winded stumbling transmissions from supposedly experienced pilots. This they do with good humour and friendliness to everybody.
D.O.