Once the social media world gets wind of this strategy then Qantas will be branded as forever untrustworthy. I imagine that there are other cynical companies doing this too, which further saddens me.
The only reason to have 250 of these trolls is to outnumber the critics, each with a slightly unique writing style but the same message. Gaming the media that way is perfectly emblematic of our executive and management. Lets not fix the problem, lets talk over the critics so that they can't be heard.
Maybe social media and Olivia deserve each other. We sure as hell don't deserve her.