Vercingetorix.
Spoken with all the majesty of somebody who doesn't actually have to resolve these situations I rather think?
Armchairflyer
It depends on the situation. Sometimes well intentioned help can actually aggravate the situation, sometimes it works. Sometimes you suddenly understand why a fight on an aircraft is a bad thing. There is no absolute answer. If it works, fantastic. If it doesn't, you may have to explain yourself at a meetting where there are no tea and biscuits for the accused.