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Old 6th Aug 2014, 12:03
  #10 (permalink)  
TightSlot
 
Join Date: Feb 2000
Location: UK
Age: 64
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There is a knack to doing TLV. When a previous employer started the route, I wrote the crew brief and then operated nothing but TLV for a couple of months. Initially, there is considerable pain, but then scar tissue forms and you can't feel it anymore. I ended up quite liking the route.

TLV is an in-you-face and loud pax profile: If you attempt to get by with a quiet and discrete English Rose approach, you will simply be flattened and they probably won't notice the bump. You need to give as good as you get, but stay calm and firm and know your stuff.

Depending upon the time of day, some pax may wish to organise prayers. It's usually easier to work with them and offer galley space rather than huff and puff. Ask your passengers once airborne and find out who might lead the prayers (pilots should be able to get local time of sunset for you) and then work with them. People are usually very grateful for any efforts you can make.

If your airline is operating the TLV without 100% KSML catering then somebody in your cabin services management team is a moron: If you're not certain who it is, look to see who is regularly being promoted. Kill them, and their family, and then get the catering sorted out. KSML catering is a big deal on these flights, and airlines really should be addressing the genuine needs of their customers, rather than trying to shave costs and allowing the crew to bear the brunt.

Don't get involved in stowing hand baggage and hatboxes: The pax will squabble and fight for a while, but at least they will be squabbling with each other. If you are present it will be your fault, so be somewhere else. Eventually, everything will be stowed except for 3 hatboxes the size of small house which their owners will tell you cannot be stowed in the hold. Make a PA announcement advising that the flight will miss its' ATC slot in 5 minutes and incur a 3 hour delay as a result of excessively large hatboxes. Everything will be stowed away within 3 minutes leaving 2 minutes for everybody to shout at the hatbox owners.

The PA approach also works well for male/female seating issues, and many others. Let the other passengers do your work for you. Everybody seems to quite enjoy a good slanging match, so in a way, you're making life better for your customers.

Above all (and this may seem difficult initially) relax and enjoy. Don't get bogged down in excessive services, or be overly officious about rules. TLV pax are by and large, witty, keen intelligent, communicative and friendly: If you're the same, you'll be alright.

Usually.
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