I agree, Liam.
However, I think CC can still put the operations in a worse situation than they are now.
Just compare the situation of the last few months to what it was a year, or even six months ago.
It's unfortunate we even have to reach this point, because even if the company gives in, and offer us a barely adequate deal, most of us will still be pissed off and would continue to not answer phones, etc...
Bad (or good) habits are here to stay.
The managers shot themselves in the foot by not accepting a proper pay review last year. But what do they care? They'll still get a nice bonus and can then pass the hot potato to someone else.