I read the management clown's response above and thought he had learned something but there it was, almost at the end. 'Going forward'. They just can't resist saying it. I wish you all well in this but am so disappointed that Qantas's management are running what was the best and safest airline into the ground. I hope not literally. Wherever I was in the world, the moment I stepped aboard a Qantas aircraft, I was at home, on Australian territory. I knew I was in good, safe hands. All gone now and it is because of greedy, self absorbed, unaccountable management with some sort of destructive agenda.