you pay for what you get", what about the poor customer who isn't getting what he/she paid for
Yep cant but agree, its the same with Hotels, taxi Companies etc etc. Airlines have gone to results only behaviours and apply smoke and mirrors with "service level agreements" blah de blah.
As a punter i'd avoid any big airport like the plague anyway.
CjHants yeah in the good old days if the Handlers went on strike (who remembers Gatwick Handling), the Office Staff got some overtime, drove a baggage trolley without any training or any idea how to get to the aircraft, no elf and safety and the only thing that needed to be avoided was the BCAL flight to Lagos as the bags weighed a tonne
