Lisbet
as for manual loadsheets after a tailscrape, sounds like a manual slap across the back of the head for the guilty pilots would help.all tail scrapes in our company have been f/o who know only jets.
this sort of thing is bound to happen when people reach the cockpit of a big jet with their initial training being the only real flying they,ve done. sometmes there is no substitute for a bit of hand eye arm feel pull harder or softer as appropiare,type technology.
A beech baron with six fat yank touristd and safari gear has a tailscrape before you start the. engines. I remember etc etc etc.
yours chippily .
ps remind me to not fly ryanair in the not to distant future for the same reasons.