Our company gets very few complaints and we cause very few delays, and this goes for most of the OSL operators, so I can't see what there is to complain about...
In fact, OSL has one of the highest on-time records in the world, much of it thanks to efficient handling. I often work with major cargo operators like DHL, and we handle a lot of heavy, fragile and high-value cargo and we hardly ever have any form of damage or other incidents.
De-icing is the big bottleneck for us, but most of it is caused by a lack of capacity. If I got to decide I would increase the de-icing capacity, but it has to do with the airport, space, etc.. Despite this, we perform well when it comes to de-icing as well. I've had to be up there a few times despite it not being my primary duty, and you guys sitting behind the windshield can't imagine how we work (and freeze) our asses off
