Do you have telephone handset. You can plug it in and check if there's a soft dial tone. If yes there is, dial this number 12722 123 to check the number on the line. If there's a line that's inactive then they need to reactivate it. If they saw that there's no active inplace then tech is required to install a brand new line. If you have friends / relative near your area then you can ask them to watch it for you.