Really?
The scene, passengers boarding an aircraft
On found not to be adhering to hand baggage rules one passenger stopped from boarding until rules are complied with.
Passenger immediately plays the "Get out of Jail" card and accuses staff of being racist! Discussion continues until the baggage issue resolved and passenger boards aircraft.
Passenger takes seat and immediately begins cursing and swearing at staff and about them requiring that rules (the T&Cs) be complied with, when any CC try to calm the passenger down out comes the racist card again.
Captain hears all this and intervenes, is immediately called a racist and passenger refuses to calm down or stop swearing
Passenger is off-loaded.
Takes it to the equalities agency, case thrown out!
So, should the crew have immediately allowed the T&Cs to be ignored and make a special case or were they all right to insist on following them?