Well its your forums loss.
There was nothing personal in that post and I can't remember what was under the now
But it was more than likely auld f a r t.
And to be honest this forum needs a moderator with a clue on the operations aspects of what we do.
If you want professional input your going to have to expect a forthright none mixing of words on certain subjects. The control of pax and the responsibility's of the crew is one of those subjects that there is no discussion about. Mincing words on the subject just gives forth the view that anyone actually cares what the PAX point of view is or for that matter has any way of changing the current situation.
Captains are not employed to be polite individuals we are employed to get people from A to B safely in an economic manner and to manage and deal with everything that's thrown at us.
If a pax gets us out the flight deck they can expect a robust response which may or may not be politically correct. By getting us they have bypassed the people that have been trained to deal with that sort of thing. All you will get is bad cop after that, one who is empowered by law that you must obey their instructions.