PPRuNe Forums - View Single Post - Delivering bad news to Pax...

8th May 2003 | 01:20

#6 (permalink)

dolly737

Joined: Aug 2001

Posts: 117

Likes: 0

From: Europe

From my experience, the „PNP“ (=positive/negative/positive)-concept works quite well in most circumstances.

Start with something positive, then pass on the bad news before ending with an optimistic view/outlook.

happy landings
dolly