In which case then, comply with the FCI and contact the DSVO FO and SVP-F about what happened
The Cargo flights are problematic, in that we often fly to NON EK stations, and some minion books the tickets. Accepting that, just feedback what is happening to the FDM and get them to sort it, given the new policy. Hopefully the minions will have received the same info contained in the FCI.
Don't just come and whinge on here.
SyB