A UA passenger paid $25 to check her luggage for a flight from Chicago to L.A. But when she landed she discovered her bag was still in Chicago.
She is now suing UA claiming the airline chose to leave her luggage off the flight due to weight regulations and prioritized larger, more expensive cargo instead. She did not receive a baggage fee refund for the delay, per United policy.
It seems to me this is the same thing as denying boarding to a passenger. Had that happen she would have been paid DBC and given a later flight or a full refund. Now DBC was imposed by the US DOT following abusive denied boarding practices of some airlines, can they be far behind in imposing it for DLC?
(This assumes her claim that UA loaded cargo rather than bags, but that hasn't been proven. And some cargo may have a higher priority, I think ...)
Crain's Chicago Business