Well this thread is an education. As a 60 year old I would find no offence with other people's accents nor the casualness of harmless phrases like 'full fat'. All seems a little 'Mrs Bucket' to me. I am usually treated much better in the cabin than in my day to day life! I have just come off a long haul and sat there thinking I couldn't do a cc job as I can't hide my contempt at the behaviour of some. Mind you that would also preclude a job on a Tesco checkout. My msg? Get out more and move on!