Hand Solo
Quick up date as I do not want to go through everything again. At that time Nairobi airport was not recognised as being secure, and I was shown a list of other international airports world wide when at T5, were duty free would also be confiscated if transiting LHR despite sealed bag.
As for saying thank you to crew on any carrier. I personally make a point of doing this, and indeed have written report and presented to CSD in some circumstances. I believe it is important to say thank you when earned, or even when good practice is observed when dealing with some one else. It promotes good practice, and costs little, and can really makes some ones day if they are having a tough trip.
Regards
Mr Mac