Hand Solo
You have very original grounds and have supported your opinion satisfactorily IMVHO. I find your post very educative especially if one has to ask if customer is always right or should customer run the company?
Basing on your facts, I want to thank you and like to withdraw my defence for Mr Mac
I stand to be corrected but haven't I seen BA ground staff supervising outstation at boarding gates with instructions on liquids in the past?
Wouldn't the same apply for Nairobi? (only an observation).