As part of the process of re-issuing my FAA licence due to the renumbering of my UK Licence (JAR to EASA), I had to fly from Munich to Gatwick for a physical appearance in person at the CAA facility.
It is my appreciation to point to the competent customer service representatives that attended to me and assisted in addressing and resolving my issues.
It was an experience worth mentioning. The whole process (registration at the helpdesk, waiting time, contact by CAA customer service representative, and departing the CAA facility) took less than 45 minutes. Now that's really impressive though.
There were 6 individuals ahead of me at my arrival at the facility and the CAA customer service representative was really working hard to quickly contact waiting clients and swiftly address the respective issues.
I was on a very tight schedule. I had under 3 hours after landing at Gatwick airport to travel to the CAA facility, get my issues resolved, and then get back to the airport to catch a flight back to Munich.
I'm really happy that the customer service process and the concerted efforts of CAA customer service representative helped me attain my goal within this tight time frame.
Based on my experience, both remotely and in person at the CAA facility, in dealing with the CAA, I would advice prospective clients to approach the CAA in the following manner:
1: Be clear and concise about your problem or issue at hand
2: Gather information upfront (via the CAA website) about the option(s) available to address the issue(s) at hand
3: Choose the option most suitable for you to get your issue appropriately addressed and resolved.
4: Have all required documentation in place that are required and would help in getting the issue(s) addressed and resolved
5: Be ready to take care of the associated fees.
6: Be polite and patient when interacting with CAA customer service representative (They are there to help address and resolve issues)
Following the aforementioned procedure help me effectively and efficiently address my issues.
WP