Gaunty,sadly it was true from what I have also been told and I also would hope that this sort of gut wrenching and unacceptable attitude from an operator does not happen again.
It is obvious that the deceased's family is aware of this post and for that reason I feel that posts such as LRT's is kept at a minimum for their respect,I feel your view has been quite obvious....tragic circumstance it was....tragic meaning "sad"...circumstance meaning "event",quite simple really.