But the difference is that a person buying a service can demand anything they like from the service provider. The person can demand that you wear a pink tutu while you’re doing maintenance and buy new tools every 6 months. The market, not the law, determines whether you choose to wear a tutu and buy new tools every 6 months, and whether the person goes elsewhere if you choose not to accept at a price the person is prepared to pay. (It seems that’s exactly what happened in the example you gave.)
But if law says you must wear a pink tutu and replace your tools every 6 months, there’s no choice.
Last edited by Creampuff; 20th Jun 2014 at 04:27.