Speaking of inflight service - Norwegian is doing some things right, they're profitable (unlike eg SAS, their competitor and flag carrier in the home market, which just announced another huge loss). Some of their cost-cutting measures are innovative, and ok. Eg from what I understand on their new 787 they only accepts card payments for inflight purchases, food or drinks. No cash handling. Every seat has a touchscreen with a card terminal (based on amdroid, google's free operating system. Probably another cost saving measure, instead of expensive proprietary IFE technology). No paper menus. No asking pax what they want. Want food or drinks (beyond what you prepaid) click on the screen, chose from the menu, swipe your card, and cabin crew get a notification. Want an amenity kit, like on real airlines? Push an onscreen button and swipe your card (25 usd...). Wifi on some aircraft/european flights (surprisingly, free). Power plugs for all seats. USB outlets. Young fleet. Not all they do is bad. Some loco concepts are interesting. Locos are here to stay anyway, cant put the toothpaste back into the tube. I don't see a reason to vilify everything NAS does. But they should be able to offer decent terms and conditions for all employees.
Last edited by deptrai; 18th Jun 2014 at 09:40.