Aisle A team do try hard!
I think you guys are putting your own team down too much. I too am retired BA and always travel LHR/HKG [BA] and HKG-JKT [CX]. the schedules are such that there is 90 mins connecting time! tight to clear customs and make the dash to aisle A with bags before the cut off [published as 120mins!].
I have always been treated courteously, sometimes abrupt, but never rudely, as always in a dash.... They have always tried to get me on - in economy - even at -39mins! Carry on the good work!
BA system is automatically geared for staff - auto sms text telling when you accepted - just values staff as an asset, and treats them accordingly.