Perhaps they should have changed along the way to allow ex service people to continue using their services, I know when I left you had to clear everything you owed etc if anything.. I realise that a lot of other stores are cheaper and to be honest stocked better, but they lost a potential customer base retention as the services shrunk and "customers" left the services.
Actually they did, Nutloose, but arguably far too late - following a customs agreement in 2009, so not under their control - and I believe the takeup for the bureaucratic authorisation process has not been great.
Shopping in the NAAFI - Veterans - BFGnet