It was interesting to see the exacting standards the BA expect from the cabin crew, these standards have no doubt been honed with years of experience but I see a problem on the horizon, BA have introduced the mixed fleet on a low pay grade and I would guess that the type of people who can meet these standards won't hang around too long and gain experience on this sort of money.
So how do they intend to keep the up and coming supervisors and people who can run the first class service when the people on the old contracts retire ?
I wonder if it will be the same surprise to bean counters as the maintenance engineer shortage when they ditched the apprenticeship program. Suddenly they have a big shortage of skilled people and wonder why it takes three years to train new people.
Now I know you can turn new cabin crew out in short order but do you want people who are just out of training looking after customers who have paid £9K for a ticket ?