Normally we have a Delivery frequency open for an hour or so to deal with the early morning rush. Today it opened up late and we had the freq going for several hours and despite there not appearing to be a great deal happening, there was a huge amount of work being done by the team of three in the Tower with ever changing flight plans, slots and talking to Ops Depts at the airlines about extra aircraft coming in to help with the backlog.
Hats off to the customer facing teams in the Terminal, they faced a huge task. What always annoys me is the mentality of 'it's chaos, no one knows what's going on'. Nobody comes to work expecting that sort of situation, it's almost impossible to prepare for.