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Old 2nd May 2003 | 18:48
  #19 (permalink)  
Charlie32
 
Joined: Sep 2001
Posts: 113
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From: UK
They owe a duty to their frequent flyers like me to provide a service which is value for money.
They are failing in that duty, and many of their business customers from around the regions will be forced to find alternative travel arrangements.
Doesn't sound like a good business case to me.
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