I don't think anyone who follows this site will be surprised by your assertions. Personally, I am surprised that you are the one making them. I would have to agree that at times I almost thought you were an apologist for QR! I respect people who call a spade a spade.
As for QR- anyone following the range of comments, from the bitter rants to the more reasoned posts- would have smelled the roses.
I hope it gets better for you all. If only as much effort was put into fixing the problems as stifling the criticism?