In Europe its the Airports responsibilty to provide assistance not the Airline (that falls under EU Regulation 1107/2006) I would suggest contacting the Airport
A quick look at Tigers website reveals this little nugget of information ...
8.3 Passengers With Reduced Mobility And Requiring Special Assistance
We are not able to provide supervision for those Passengers who cannot travel alone. We are able to provide limited assistance, as set out in our Special Assistance Policy. On any flight, Tiger can carry only a maximum of two (2) Passengers with Reduced Mobility who require special assistance at the airport or on board. We must be notified of the condition/requirements at least five (5) Days before the scheduled departure. Failure to notify us in advance will result in the service being unavailable on your arrival at the airport and you being refused carriage. There may be a fee charged for some services. The services may not be available on all routes due to local airport limitations.
Maximum of two Reduced Mobility pax - shocking !!
A link on that text takes you to their special assistance policy ....
where I was shocked to read they charge for wheelchair assistance !
Tigerair will provide assistance, as far as is reasonably possible and in accordance with this Policy, to our customers who need help in order to travel with us. We will do so in a dignified and non-discriminatory manner , within the constraints of available resources.
If you require special assistance when travelling with Tigerair, please notify Tigerair via the call centre at the time of your booking. In any event, you must notify us at least 5 (five) days days before the intended departure date of your requirements. Failure to notify us of your requirements may result in the service being unavailable on arrival at the airport and being denied carriage.
The below charges apply (per way basis) for wheelchair and ambulatory lift assistance;
Wheelchair Charges = SGD50.00 (£23!!)
Ambulatory Lift Charges = SGD275.00 (£131!!!)
Robbing gits !!
Last edited by filthyrichandcatflap; 29th May 2014 at 16:07.
Reason: e