Tigerair Wheelchair Assistance
Hi Guys
My mother-in-law is flying ADL-MEL and return this weekend, and is unable to walk long distances. Up and down stairs etc is ok, but especially at Melbourne walking from the aircraft to the terminal would be pushing it. So today I called Tigerair to book assistance for her, just a chair from the terminal to the bottom of the stairs.
They booked it ok, but made a point of saying that although they provide a wheelchair, there is no guarantee that there would be groundstaff to push it. She would have to be capable of wheeling her own wheelchair.
Is it me, or is that ludicrous?!
I thought airlines had a responsibility to provide assistance to disabled and elderly passengers if requested?
I'm sure it'll all be fine, and I know that she won't be left sitting on the tarmac. But, a journey that she's already nervous about, now having booked assistance rather than reassured, she's even more worried...