Just be thankful to the people at the cold face like Turbine1 who do their best to deliver us on time and safely to our destination. Never forget they have lives and homes to get back to at the end of their shifts, delays frustrate crew as much as they do passengers!
No-one said it was a ride in the park for crew but the big difference is crew haven't forked out hundreds of pounds for the flights, and indeed they will get flight pay and disruption pay. So whilst it's an inconvenience it's also more pounds in their pockets.
I think we are digressing from the original point that ground crew should be empowered to give more valuable information during disruption.