"The best action was not to act"
HMMM?? IMHO this is rarely a good path to follow - if you are worried about the time it would take - I think you have spent as much time writing your post as it would take to phone or e-mail.
Reasons to complain:
1. You could have the satifaction of initiating some very needed remedial staff training as to the fact that they (Q) are in a service Industry.
2. You could get your $85-00 back.
Even Mercenaries do the biz for not much money don't they? But your choice is your right
