Entrusted is the key word. Trust transcends the scales, small and large, micro and macro, however you choose to describe them. Comments such as,
T's & C's being ignored, allowances unpaid
loyalty's very much a one way street with that lot
and
faceless, bloated corporation
are observations relating to small scale experiences. Are they reflected on a larger scale with quality of output and if so, what implications are there for the government putting all their trust in one privately-owned organisation providing the SAR service in the UK?